How long does the gift card last?
Five years from the date of purchase.
Do they choose their own date?
Yes. They book any available Cooly tour on a day that suits them.
How does the gift card arrive?
By email. After your purchase is confirmed, Cooly emails you. You can forward it to them, or print it and wrap it.
Can it be used on any tour?
Yes. Use it toward any Cooly experience, subject to availability: Swim with Turtles, the Dolphin and Turtle Safari, Whale Watching and Swim with Whales in winter. It can be used as part payment. If their tour costs more than the card, they simply pay the difference.
What if the weather cancels their trip?
Tours can change or be cancelled because of the tide, wind or weather. If we cancel or reschedule a tour, we offer another tour date and time.
Can I get a refund on a gift card?
No. Gift cards are non-refundable once bought. They are valid for 5 years, so there is plenty of time to use one.
Do they need snorkelling experience?
No experience needed. Our guide is in the water beside them. Guests must be able to swim unassisted.